Email

I sent a message to both Alloy and Delia's, two companies that started out as mail-order catalogs but now offer both catalog and web-page ordering. I originally thought that the two were competitors, but based on the identical responses, I now know that at least their customer service is sourced through the same company.

Hi Jenna,

Thank you for contacting us at Alloy.com.  We will be
happy to assist you today.

Because our merchandise comes from several different
vendors, we do not have specifics on each country
of origin. If you would like to inquire
about a specific item, we will do our best to assist you.
Otherwise we are unable to generalize based on the
previous information given.

If you have any other questions or comments please
email or call us at
1-888-50-ALLOY from 8am to 12am EST, 7 days a week.  We
appreciate your
business and are pleased to be able to assist you.
Again, thanks for e-mailing Alloy.com!

New Fall Arrivals - Shop now!
http://store.alloy.com/frontpage.do?_QQ=8-73

Thank you,

Naomi
ALLOY Customer Service





Original Message Follows: ------------------------
Hello,

I'm writing to you to inquire, are any of your products made in
America?
If so, which ones?

_________________________________________________________________________

Delia's provided the same response, with obvious changes to
contact information.

After sending this email, but before receiving their
responses, I realized that at the end of every
description in the Alloy catalog, it states either "USA."
or "Imported.". After receiving their response, it makes
me wonder what that "USA." means--I'm guessing that
the fabrics are mainly imported, but are assembled
in the United States. Better than being completely
made abroad, I suppose.
I do not have a Delia's catalog to look at, however,
a GOOD PORTION of the Alloy catalog has the
"USA" label at the end of the description.


It's a start.